ITSM Success Stories in Higher Education

Introducing two remarkable ITSM case studies that will revolutionize the way universities operate and enhance student experiences!

1️⃣ University of Milan

Experience the power of SMAX with Universal Discovery and UCMDB support! This cutting-edge solution enables the university to achieve SLA compliance and take user satisfaction to new heights. With a self-service portal and a single point of contact, students can now effortlessly access the resources they need, ensuring a seamless experience throughout their academic journey.

2️⃣ University of Pretoria

Embrace the future of student support with AI-powered service desk and automation!  This ground-breaking approach guarantees unparalleled student experiences, even in times of crisis. By harnessing the power of artificial intelligence, the university has revolutionized its service delivery, ensuring business continuity and uninterrupted support when it’s needed the most.

Don’t miss out on these incredible case studies that showcase the forefront of innovation in higher education!  Download now and discover the game-changing solutions that will shape the future of universities.  Contact us if you need a free consultation.

About Open Text SMAX

OpenText™ Service Management Automation X (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With a private generative AI (GenAI) virtual agent, our IT service management software empowers users and service agents to find the answers they need, when they need them