Discover why ITSM experts prefer SMAX

The current focus in ITSM revolves around enhancing the employee experience, a challenging endeavour given the increasing demands from users, growing task lists, risks, and costs. It’s high time to leave behind the status quo and usher in a modern IT service experience that impresses users, enhances agility, mitigates risks, and optimizes costs.

Explore the infographic to understand the “11 Compelling Reasons Why Organizations Globally Embrace SMAX.” Key features include a low Total Cost of Ownership (TCO), an AI-powered self-service portal, pre-established ITIL-certified processes, and advanced Configuration Item (CI) detection capabilities. Welcome to the future of ITSM.  Contact us for more details.

OpenText™ Service Management Automation X (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With a private generative AI (GenAI) virtual agent, our IT service management software empowers users and service agents to find the answers they need, when they need them.

About ITSM 

ITSM is not just about technology. It’s about providing a service and building customer relationships. We know this at WM Promus and that’s why we offer a comprehensive and fully integrated IT Service Management software solution that enables IT to improve service levels, balance resources, control costs, and mitigate risk exposure to the organisation. The solution incorporates ITIL v3 best practices, offers a highly scalable service-oriented architecture, and includes bidirectional application interfaces that let you deploy consistent, integrated processes throughout your IT organisation.