IT Service Management

ITSM is not just about technology. It’s about providing a service and building customer relationships. We know this at WM Promus and that’s why we offer a comprehensive and fully integrated IT Service Management software solution that enables IT to improve service levels, balance resources, control costs, and mitigate risk exposure to the organisation. The solution incorporates ITIL v3 best practices, offers a highly scalable service-oriented architecture, and includes bidirectional application interfaces that let you deploy consistent, integrated processes throughout your IT organisation.

IT Asset Management

Caught between cost and compliance, service level and outsourcers, IT organisations struggle to fully explain the value they provide to the business. To solve this problem, the IT Group must take a step back and fully evaluate their asset management practices, and make a deliberate effort to evolve those practices to deliver a predictable and valued level of service. Specifically, IT asset management can address some of IT’s main challenges including cost optimization, business alignment and risk mitigation. WM Promus can help you address these challenges.

Tools

Service Management Automation X (SMAX)

SMAX from Open Text is a comprehensive service management software that delivers efficient IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).  Powered by embedded analytics and machine learning, it is easy to use, easy to extend, and easy to run anywhere.

Product details

Asset Manager

Asset Manager, a software solution for asset management from Open Text, can
help to explain your IT organization’s value to the business. The offering reduces costs of IT operations and drives business decisions by managing the physical, virtual, financial, and contractual aspects of IT assets.

ServiceNow

ServiceNow enhances work experiences for everyone, improving productivity and efficiency. With the Now Platform, tasks become easier, projects flow smoothly, and collaboration across teams, silos, and systems becomes effortless. When people work better, businesses thrive.

Effortlessly collaborate and innovate across teams, silos, and systems. Digitize your business processes to intelligently automate tasks and workflows, integrating systems, people, and data throughout the organization. The Now Platform supports ServiceNow solutions with a unified data model. Its user-friendly development environment empowers both business users and experienced developers, enabling them to create low-code solutions and leverage rapid development capabilities.