The UK defence benefits from cutting-edge IT outsourcing solutions.

At the forefront of defence technology, Boeing Defence UK Ltd. (BDUK) has teamed up with WM Promus to transform how they manage IT services and infrastructure. By integrating OpenText Service Universal Discovery and CMDB (formerly Microfocus SMAX), they’ve unlocked real-time visibility into their entire environment—hardware, software, services, and beyond.

Curious to know more about how this collaboration is revolutionizing ITSM in the UK defence sector? Check out the full case study to see the impact.  Contact us for more details of IT outsourcing.

Read more:  Boeing Defence UK Case Study 

About OpenText CMDB

Managing complex IT systems requires detailed documentation to track changes, configurations, and ensure compliance with strict standards. Historically, IT specialists handled this manually, a process that was both time-consuming and error-prone. A Configuration Management Database (CMDB) automates this task, simplifying the tracking of IT assets and configurations.

A CMDB serves as a centralized repository for storing IT infrastructure and configuration information. Its primary function is to provide a single source of truth for an organization’s IT Service Management (ITSM) efforts. It contains data on hardware, software, systems, facilities, and even personnel, offering detailed insights into each asset’s history, location, ownership, function, and its relationships with other assets. These assets, tracked as configuration items (CIs), form the backbone of the database.

CMDBs offer a holistic view of the IT landscape, helping teams monitor changes, identify issues in interconnected CIs, and improve IT service delivery.

IT teams can utilize a CMDB to store various types of information, such as:

• Hardware and software inventories
• Network infrastructure details
• Configuration settings for individual components
• Documentation of system changes
• Personnel information

This streamlined process supports better decision-making and enhances IT service performance.