Ready to control your service desk costs?

All SMAX functionality is yours from the start—including built-in automation, AI, and machine learning—for a single, affordable, stable subscription price with multiple license options. There’s no need to pay more for extra functionality or role-based users. And SMAX does not rely on costly customization work. Entirely codeless configurations set you up for quick, painless, low-cost software updates.

Service Management Automation X (SMAX)

Unburden service desk agents: Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation.

Decrease cost of ITSM: Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO.

Simplify service desk use: Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go.

Embrace agile ITSM: Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement.

Manage IT assets: Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.

Run enterprise service management: Leverage proven ITSM principles and capabilities in HR, facilities, finance and other business functions to improve their performance, service and outcomes.