Microfocus SMAX: ESM technology that extends the value of ITSM
ESM leverages IT Service Management (expertise, technology and industry-wide standards) to provide sustainability and profitability. It aims to provide great customer and employee experience across all functions (IT, finance, HR, facilities, and other back office services) whilst driving efficiencies through standardization, automation, improved collaboration and increased ROI on existing technology.
Microfocus machine-learning based ITSM Automation Software Tools & Solutions, known as SMAX, supports ESM – linking employees, business functions and services – enabling staff to work from anywhere in a productive, collaborative and intuitive way.
Watch this demonstration of an ESM future-ready solution.