Microfocus SMAX: ESM technology that extends the value of ITSM

ESM leverages IT Service Management (expertise, technology and industry-wide standards) to provide sustainability and profitability. It aims to provide great customer and employee experience across all functions (IT, finance, HR, facilities, and other back office services) whilst driving efficiencies through standardization, automation, improved collaboration and ​increased ROI on existing technology.

Microfocus machine-learning based ITSM Automation Software Tools & Solutions, known as SMAX, supports ESM – linking employees, business functions and services – enabling staff to work from anywhere in a productive, collaborative and intuitive way.

Watch this demonstration of an ESM future-ready solution. ​

About SMAX

SMAX from Open Text is a comprehensive service management software that delivers efficient IT Service Management (ITSM), IT Asset Management (ITAM), and Enterprise Service Management (ESM).  Powered by embedded analytics and machine learning, it is easy to use, easy to extend, and easy to run anywhere.