Managing the Customer Experience

The customer experience impacts your organisation’s bottom line… and your job depends on that. Whether the desk supports internal customers or external customers, you need their loyalty. And that is exactly what a great customer experience delivers –  loyalty.

So, how do you know what the customer experience is? How do you know what to improve? How do you know what improvement looks like? How do your desk’s processes relate to your customer’s experience? How do you keep getting better?

Join Eileen O’Mahony, General Manger at WM Promus, for answers to these questions and an insight into managing customer experience at WM Promus, a UK leading consultancy.


8th July 2021


Related Resources

Case Studies

Revolutionizing Service & Asset Management: SMAX Success Story in the Insurance Sector 🚀

Case Studies

ITSM Success Stories in Higher Education


The Modern ITSM Solution with AI and Codeless Ease at the World’s Largest Airport

Recently Added


Expert Insight: Innovating through Automation: Your Roadmap to Optimal RPA Software Selection


🚀 Get ready for an unforgettable experience as WM Promus takes centre stage as a Silver Sponsor at DevOpsDays London 2023!


Considering modernising your IT infrastructure? Discover the Power of a Modern Operating System! 🌐