How Does A Business Cope With Covid-19?
Without a doubt, these are challenging times. For many organisations, Covid-19 has either slowed down or halted major key processes and they are seeking ways to get back on track whilst also planning for future disasters similar to the Covid-19 pandemic. For all organisations, this is a time to look at how to emerge from the crisis a more resilient, more efficient and more valuable entity. What’s clear is how RPA can deliver what is required.
Some of our clients already have RPA in place with a digital workforce immune to the current crisis and capable of performing tasks speedily, efficiently, on a 24/7 basis, running on-premise or on-cloud and unaffected by lockdown measures. For them, processes such as service ticketing, document processing (including customer forms and applications), contact centre operations, order processing, data allocation and reporting, and customer management remain largely unaffected despite the current uncertainty. For some clients, who have yet to implement RPA, the pandemic has resulted in scrambling to cope with demand spikes. We are working with them to quickly deliver software robots that can alleviate the stress on human resources and eradicate the inefficiencies of manual processing.
As companies position themselves for the world after COVID-19, embracing RPA technology to ensure both business continuity and business growth is essential. It is time to evaluate the processes that need to be automated, those that should be, and those that cannot yet be automated and why. RPA is the technology that can save thousands of staff hours and associated costs, but it can also help you fine-tune your forward-looking strategies, especially in times of, and just after, crises.
RPA: Addressing the change in demands