Advanced, intelligent, automated service management made simple
Automate your IT Operations Management:
WM Promus shares techniques for improving IT service delivery through automation, intelligence and analytics.
WM Promus General Manager, Eileen O’Mahony, was invited to an online networking event organized by Service Desk Institute (SDI) on 3 August 2022 and described how to leverage machine learning, self-service, automation and analytics to transform IT service delivery. Over 70 professionals across various industries participated and the event received an overwhelming response.
Everyone wants an IT organization that can deliver services faster with improved quality while significantly reducing the number of IT tickets. This is not a vision for the future, it is the reality today for growing numbers of organizations.